Return Policy

At Coffee Point, we aim to provide high-quality specialty coffee and reliable coffee accessories & brewing equipment.

Please read our return guidelines carefully.

Because we sell perishable coffee products and delicate equipment, our return rules are specific.

General Return Rules :

We do not accept returns on any products unless they are defective or damaged.

Customers must check their order immediately upon delivery and report any issue within:

3 business days for defective items.

Coffee Beans (non-returnable beans and replacement for wrong items) :

Once opened or ground, they cannot be resold.

Coffee is a fresh food product and quality can be compromised after delivery.

If you receive the wrong product, we will replace it without extra charges.

Coffee Accessories & Equipment :

Coffee accessories and equipment cannot be returned if they are working correctly.

If the product has a manufacturer defect, 

we will :

Inspect the item

Confirm the defect

Replace it with a new unit free of charge

The defect must be reported within 3 business days of delivery.

Items Not Eligible for Return

Opened coffee packs

Ground coffee (any grind size)

Used coffee equipment

Products damaged due to misuse, impact, or incorrect handling

Items with missing parts or packaging

How to Request a Replacement – 

Please contact us with – 

Order number-

Photo/video of the defect-

Description of the issue-

Phone No. – +995 593 950 007
phone number – +995 557 528 820

Email Address –  coffeepoint128@gmail.com

We will assist you immediately.